Tavilo Privacy Policy

1. Who we are

Haohan Future provides Tavilo profile discovery, posts, chats, safety tools, subscriptions, coins, and other social features. This policy explains how we collect, use, share, retain, and protect information when you use Tavilo on Android or interact with Tavilo services.

2. Information we collect

• Account information, such as user ID, nickname, profile details, login method, email address, phone number, or third-party sign-in identifiers when you provide or authorize them.
• Profile and content information, such as avatar, photos, posts, interests, bio, messages, reports, support requests, and other content you create or send in Tavilo.
• Device and app information, such as device model, operating system, app version, language, approximate region, device identifiers, logs, crash data, network information, and security signals.
• Usage and analytics information, such as screens viewed, taps, feature usage, purchase status, ads interactions, diagnostics, and events used to improve the service.
• Location-related information when you choose to provide location or location-like profile details for discovery, safety, localization, or matching features.
• Audio, image, or media files only when you choose to upload, record, or send them through Tavilo features.
• Purchase and subscription information, such as Google Play order ID, product ID, subscription status, price, currency, purchase time, refund status, and entitlement records.

3. Permissions and optional features

• Microphone permission is used only when you record or send voice messages or use another audio feature.
• Photo, camera, media, or file access may be used when you choose to upload a profile image, post image, chat image, or other media.
• Notification-related information may be used to send account, chat, safety, service, and promotional messages where allowed.
• You can deny or revoke permissions in your device settings. Some related features may stop working if a permission is disabled.

4. How we use information

• To create and manage accounts, authenticate users, provide profiles, posts, discovery, chat, subscriptions, coins, and other app features.
• To personalize content, recommendations, matching, language, safety controls, and app experience.
• To process purchases, subscriptions, renewals, cancellations, refunds, chargebacks, and user support through Google Play.
• To detect spam, fraud, abuse, security incidents, policy violations, and behavior that may harm users.
• To review reports, enforce terms, moderate content, respond to support requests, and improve safety.
• To analyze performance, fix bugs, measure ads or campaigns, and improve Tavilo features.
• To comply with law, legal process, tax obligations, platform policies, and requests from authorities when required or permitted.

5. Google Play payments

• Tavilo does not collect or store your full credit card number, debit card number, CVV, payment account password, or full bank account details.
• Your payment credentials are handled by Google Play, Google Payments, card networks, banks, and payment processors according to their own privacy and security rules.
• We may receive limited transaction and entitlement information from Google Play so we can deliver paid features, verify purchases, prevent fraud, provide support, and keep required records.

6. Sharing of information

• With service providers that help operate Tavilo, including hosting, storage, analytics, crash reporting, push notification, moderation, support, security, payment verification, and advertising services.
• With Google Play, Google Payments, payment processors, banks, or relevant app store services as needed for purchases, subscriptions, refunds, fraud prevention, and compliance.
• With other users when you choose to make profile information, posts, messages, images, or activity visible through Tavilo features.
• With law enforcement, regulators, courts, safety organizations, or other parties when needed to comply with law, respond to valid requests, prevent harm, investigate abuse, or protect rights and safety.
• We do not sell your personal information or Google Play payment information.

7. Safety and child protection

Tavilo prohibits child sexual abuse and exploitation, CSAM, grooming, harassment, threats, impersonation, spam, fraud, and other harmful behavior. We may review content and account activity, restrict accounts, remove content, preserve records, and report serious safety issues where required or permitted. Our child safety standards are available at Tavilo Child Safety Standards.

8. Retention and deletion

• We keep information for as long as needed to provide Tavilo, maintain account records, support users, improve safety, prevent fraud, resolve disputes, and comply with legal or tax obligations.
• Messages, posts, profile data, logs, reports, purchase records, and backups may have different retention periods depending on feature needs and legal requirements.
• You may request account deletion through the app when available, or by following the instructions at Delete Your Tavilo Account.

9. Your choices

• You can update certain profile and account information in Tavilo.
• You can manage device permissions, notification settings, ad settings, and app access through your Android or Google account settings.
• You can manage Google Play subscriptions, payment methods, cancellations, and refund requests through Google Play.
• You can contact us to request help accessing, correcting, or deleting information, subject to verification and applicable legal limits.

10. Security

We use reasonable technical and organizational safeguards designed to protect Tavilo information against unauthorized access, loss, misuse, and alteration. No internet service can guarantee absolute security, so please use strong account protection and contact us if you believe your account is at risk.

11. International processing

Your information may be processed in countries or regions where we or our service providers operate. We take steps designed to protect information according to this policy and applicable law.

12. Changes to this policy

We may update this policy as Tavilo changes or as legal, safety, platform, or operational requirements evolve. The latest version will be posted on this page with the updated date.

13. Contact

If you have questions about this Tavilo Privacy Policy or privacy practices for the Tavilo Android app, contact us at chenglong0513@sina.com.