Tavilo Privacy & Safety

Information we collect

• Account and profile details you provide, such as nickname, avatar, bio, interests, user ID, email, phone number, or third-party sign-in information.
• Content you create or send, including posts, photos, messages, voice messages, reports, and support requests.
• Device, app, diagnostics, analytics, advertising, and security information used to operate, improve, and protect Tavilo.
• Purchase and subscription records received from Google Play or other app stores, such as product ID, order ID, entitlement status, price, currency, and refund status.

How we use information

• To provide accounts, discovery, profiles, posts, chats, subscriptions, coins, notifications, support, and safety tools.
• To personalize the app, improve performance, fix bugs, understand feature usage, and measure campaigns or ads.
• To process purchases, deliver paid features, verify subscriptions, prevent fraud, and respond to billing support requests.
• To detect and respond to spam, abuse, harassment, fraud, security incidents, child safety concerns, and policy violations.

Permissions and controls

• Microphone access is used when you choose to record or send voice messages.
• Photo, camera, media, or file access is used when you choose to upload profile images, post images, chat images, or other media.
• You can manage permissions, notifications, ad settings, subscriptions, and other controls in Tavilo, Android settings, and Google Play settings.

Sharing and disclosure

• We share information with service providers that help us provide hosting, storage, analytics, crash reporting, push notifications, moderation, support, payment verification, security, and advertising.
• We share purchase information with Google Play and payment-related providers as needed for purchases, refunds, fraud prevention, support, accounting, and compliance.
• Other users may see information that you choose to make visible through profiles, posts, discovery, chats, or other Tavilo features.
• We may disclose information to law enforcement, regulators, courts, safety organizations, or other parties when required or permitted by law, safety needs, or valid legal process.
• We do not sell personal information or Google Play payment information.

Safety

Tavilo provides reporting, blocking, moderation, and support channels to help keep the service respectful. We prohibit child sexual abuse and exploitation, CSAM, grooming, harassment, threats, fraud, impersonation, spam, and other harmful behavior. Our child safety standards are available at Tavilo Child Safety Standards.

Retention and deletion

• We retain information for as long as needed to provide Tavilo, support users, maintain safety, prevent fraud, resolve disputes, and comply with legal obligations.
• Payment, subscription, refund, tax, safety, fraud-prevention, and abuse-report records may be retained where required or permitted.
• You may request account deletion in the app when available or by following the instructions at Delete Your Tavilo Account.

Contact

For privacy, account deletion, support questions, or child safety concerns, contact us at chenglong0513@sina.com.